This section answers some common questions about the process of working together. If there’s anything else you’d like to know, you’re welcome to reach out.
Frequently Asked Questions
About therapy
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Our mental health is shaped by many interconnected parts of our lives - our experiences, relationships, environment, physical health, and the ways we have learned to navigate life. When we care for our mental health, the benefits often extend well beyond how we think and feel. For example, chronic stress can influence the nervous system, sleep, immune functioning, and overall quality of life.
Therapy seeks to support overall wellbeing, build on existing strengths, and foster more adaptive ways of navigating life. It is not just about treating symptoms; it is also about having a supportive space to pause and gently tend to ourselves while gaining insight into the experiences that have shaped us and the parts of ourselves that have developed to help us cope. In therapy, we can begin to understand these parts with curiosity and compassion, and develop the capacity to step back and take a more thoughtful approach in life.
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Telehealth clinical psychology support is provided for adults (18 years and over) experiencing a range of psychological and emotional challenges. This includes concerns such as depression, anxiety, trauma, grief and bereavement, adjustment to life changes, and difficulties related to chronic health conditions (including pain and sleep issues). Support is also available for individuals navigating advanced or life-limiting illness. The Services page provides further information about areas of support and therapeutic approaches.
Clinical supervision is also available to psychologists-in-training and registrars.
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There is no specific preparation required for your first session. It can be helpful to have a general sense of what you would like support with, but you do not need to have everything worked out beforehand - you are welcome to come as you are.
Sessions are typically 50–55 minutes in duration. Longer sessions (around 65–70 minutes) may be arranged where preferred or clinically appropriate, and will be discussed and agreed upon in session, with fees adjusted on a pro-rated basis.
During the initial phase, sessions will be focused on understanding your concerns and context. As therapy progresses, sessions may involve more targeted therapeutic interventions. This process is collaborative and guided by your needs and pace.
It may take a few sessions to develop a thorough understanding of your concerns and identify the most appropriate support and treatment options. Based on this assessment, Baby may suggest alternative practitioners or referral options if this is considered to be in your best interests.
Finding a suitable psychologist can take time, and it is important that you feel comfortable and supported in the therapeutic relationship. You are welcome to raise any questions or preferences at any stage.
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We often carry something from each person we've worked with - a different perspective, a new insight, a coping strategy. These experiences and insights can become valuable foundations for future therapy.
Some aspects of the therapy process may feel familiar, such as being asked about your experiences, current concerns, and goals for therapy. Every therapeutic relationship is unique, however, and each psychologist brings their own perspective and way of working.
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The number of sessions varies depending on your circumstances, goals, and preferences. Some people attend for a brief period focused on specific concerns, while others engage in longer-term therapy to work through more complex or longstanding patterns.
It is common to pause therapy after completing a period of therapeutic work, with some people returning later for support as new challenges arise or to maintain their wellbeing.
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It is not uncommon to feel unsure about where to begin. The process of therapy allows space for this, and Baby will help guide the conversation, so there is no pressure to know exactly where or how to start. Sessions can be used to gradually explore what feels most relevant, at a pace that feels right for you.
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Yes. Your privacy and confidentiality will be protected in accordance with professional, ethical, and legal obligations. Telehealth appointments are conducted using a secure, encrypted video platform.
There are, however, some circumstances where confidentiality may be limited. These include situations where there is a serious concern about your safety or the safety of another person(s), or where disclosure is otherwise required or authorised by law. Any applicable limits to confidentiality will be outlined in the pre-session forms and discussed with you at the beginning of therapy. You are welcome to ask questions at any stage.
Please note
Good Grove Psychology is not a crisis service. If you require immediate support or are experiencing a mental health crisis, please contact emergency services as follows:
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If you and/or someone else are at immediate risk of harm, call 000 or attend your nearest hospital Emergency Department.
For 24/7 crisis support, you can contact:
Lifeline Australia:13 11 14
Suicide Call Back Service: 1300 659 467
Beyond Blue: 1300 22 4636
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If you are at immediate risk of harm, call 995 for an ambulance or 999 for police assistance, or attend the nearest hospital Accident & Emergency (A&E) Department.
For urgent psychiatric assessment, you may present directly to the Institute of Mental Health (IMH) 24-hour Emergency Services.
For immediate emotional support, you can contact:
Samaritans of Singapore (SOS):1767 (24 hours)
SOS CareText (WhatsApp): +65 9151 1767
Practical Information
These questions cover details about appointments, bookings, and accessing services.
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Please reach out via the contact form or email us at hello@goodgrovepsychology.com to arrange an appointment. New clients will be sent some forms to complete prior to the session, along with a link for the video consultation.
You are welcome to ask any questions at any stage. We will endeavour to respond to your enquiry within 1 to 2 business days.
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A referral is not required to make an appointment.
For clients based in Australia, a referral and Mental Health Treatment Plan from your GP are required if you wish to access Medicare rebates.
For clients based in Singapore, a referral is not required to see a psychologist in private practice, and sessions are typically self-funded. If you intend to claim through private health insurance, it is recommended that you check directly with your insurer regarding your level of cover and any eligibility requirements.
If you are currently working with a GP or another healthcare provider, it can be helpful to share relevant information about your medical or mental health history. This can support a more comprehensive understanding of your current concerns and assist in planning your care.
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Sessions are offered via secure telehealth, allowing for flexible access to care from a private and comfortable setting. Where possible, appointment times will be arranged to accommodate different time zones.
Face-to-face appointments are not currently available. The website will be updated should this change.
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S$285 or A$300 for a 50 minute session. Additional time, if needed, may be charged on a pro-rated basis.
If you are seeking clinical supervision, please get in touch through the contact form below to discuss your supervision needs.
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For Australia-based clients: 12 noon to 3pm (AEST) on Thursday; 8am to 12 noon (AEST) on Friday.
For Singapore-based clients: 3pm to 6pm (SGT) on Monday, Tuesday and Thursday.
Appointments outside these times may be available by arrangement.
Consultation hours may change from time to time, and the website will be updated accordingly. Existing clients will be notified in advance of any changes that may affect their appointments.
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Cancellations or rescheduling requests require a minimum of 24 hours’ notice. The full session fee will be charged for late cancellations (i.e. less than 24 hours’ notice of cancellation) or missed appointments.
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Prior to your first session, you will be asked to complete some brief forms, and to send us a copy of your referral (if applicable), to assist with the initial assessment process. These are typically straightforward and designed to support a more focused and efficient first session.
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The choice between telehealth and in-person sessions depends on your preferences, needs, and circumstances. Both can be effective. Telehealth offers convenience and accessibility, while in-person sessions may feel more contained for some.
The therapeutic relationship is also an important part of the process, and finding a format where you feel comfortable and able to engage openly can make a meaningful difference. You are encouraged to choose the format that feels right and sustainable for you.
Please note that this practice offers telehealth appointments only. This is not a crisis service, and telehealth is not suitable for situations requiring immediate support. If you need urgent assistance, please contact emergency services or present to your nearest emergency department.